Effective Date: September 2026 | Jurisdiction: Federal Republic of Nigeria & International Operations
At ForadHealth, we are committed to protecting the integrity, confidentiality, and security of your personal and health-related data. This Privacy Policy describes how we collect, process, store, and safeguard information gathered through our web platforms, patient telemetry systems, and digital health applications.
1. Information We Collect
To provide proactive care monitoring and between-visit safety navigation, we may collect the following classes of data:
- Personal Contact Information: Name, phone numbers, residential/facility addresses, and email addresses.
- Clinical & Vital Telemetry: Self-reported or connected device metrics (e.g., blood pressure, blood glucose, pulse rate, oxygen saturation, temperature, symptom check entries, and maternal care indicators).
- Technical Diagnostics: IP address, device identifiers, browser specifications, operating system, and access timestamps collected automatically during platform visits.
- Inquiry & Support Data: Information submitted voluntarily through onboarding forms, contact forms, or live messaging channels.
2. Purpose and Legal Basis of Processing
We process your data strictly for legitimate clinical, operational, and administrative purposes, including:
- Facilitating between-visit clinical monitoring, symptom logging, and pre-arrival transit triage.
- Enabling physician alerts and rapid escalation protocols for critical vital deviations.
- Responding to inquiries and processing clinical provider registrations.
- Maintaining platform stability, preventing system abuse, and verifying data accuracy.
- Complying with statutory reporting requirements and applicable health data regulations.
3. Disclosure & Data Sharing
ForadHealth does not sell, lease, or monetize your personal or clinical information. Information is only shared under defined circumstances:
- Authorized Care Teams: Independent licensed clinicians (physicians, triage nurses, and registered midwives) directly responsible for your clinical triage or care navigation.
- Technical Infrastructure Partners: Cloud hosting, encrypted database providers, and SMS/notification vendors bound by strict confidentiality and data-protection covenants.
- Legal & Emergency Escalation: Where disclosure is essential to avert immediate loss of life, prevent severe harm, or comply with valid judicial processes and statutory regulations.
4. Security & Encryption Architecture
We employ enterprise-grade administrative, technical, and physical safeguards. Data transmitted through our digital interfaces is secured using end-to-end Transport Layer Security (TLS 1.3), and resting patient records are encrypted using modern cryptographic standards (AES-256). Access is restricted solely to verified personnel via role-based access controls.
5. Data Retention & Disposal
Clinical telemetry and interaction logs are retained for the duration required to support ongoing clinical continuity or as prescribed by national health record retention mandates. Data no longer required is permanently expunged or irreversibly de-identified for non-attributable clinical research.
6. Your Privacy Rights
Under applicable data privacy frameworks (including the Nigeria Data Protection Act and international best practices), you have the right to:
- Request confirmation of whether your data is being processed and obtain a copy.
- Rectify inaccurate, incomplete, or out-of-date records.
- Request deletion or restriction of processing where lawful grounds apply.
- Withdraw previously granted consent at any time without impacting prior lawful processing.
7. Data Protection Officer & Inquiries
If you have questions regarding this policy or wish to exercise your data subject rights, please contact our Data Protection Office:
Data Protection Officer (DPO)
info@foradhealth.com
7, Mike Ozekhome Street, Asokoro, Abuja, FCT, Nigeria
